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Terms of Return of Goods

In principle, there is no legal right to return goods in Switzerland. Buyers therefore generally cannot withdraw from a normal sales contract. However, we grant you a voluntary right to return. SATOMEC AG grants you a period of 14 days from the invoice date. 

We kindly ask you to register returns and repairs with us via our customer service ticket.

SATOMEC AG will check the returned goods upon receipt of the return. In case of a divergent condition description, you will be contacted by our customer service. If a successful return is received, a credit note will be returned to your account.

In the case of a rejection, the costs for the return of the goods to the customer will be charged.

Please note that personalized or custom-made devices / services will not be refunded. A credit note will only be issued if the item was purchased no more than 14 days ago and the return has been registered in advance.

The return address is as follows:

SATOMEC AG
Hinterbergstrasse 11
6330 Cham
Schweiz

CONTACT CUSTOMER SERVICE


condition of goodsrefund value
UNOPENED:
  • Original packaging and sealed products
  • Without traces of use
100% value of goods is refunded.
OPENED:
  • Product is unused and WITHOUT usage traces
    • Original packaging open, but not damaged
    • All accessories are included
At least 50% of the value of the goods will be refunded.
OPENING WITH USE:
  • Original packaging available
  • Product has usage traces
  • All accessories are included
The reimbursement value depends on the condition of the goods and the packaging and is determined by SATOMEC AG.
DAMAGED PRODUCTS:
  • Product is damaged
  • Accessories are incomplete
  • Original packaging is not available
No refund possible.

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